JFK International Air Terminal (JFKIAT) – the operator of Terminal 4 (T4) at John F, Kennedy Airport (JFK) in New York, US – has announced that JFK T4 is deploying Amadeus’ Auto Bag Drop and Next Generation Kiosk self-service technology.
Passengers at T4, which is currently home to 22 international and domestic airlines, will be able to check-in and print their baggage tags at one of 86 Amadeus kiosks before introducing their bag to one of 42 Series 7 Auto Bag Drop units.
All kiosks and bag drops will be equipped with biometric functionality, which will further simplify the self-service experience by identifying passengers through facial recognition once enabled.
“JFKIAT shares Amadeus’ vision for the future of travel with an elevated passenger experience and a seamless flow that is enabled by self-service and biometrics,” said Roel Huinink, president & CEO of JFKIAT.
“As part of our extensive T4 transformation and redevelopment plans, we are proud to launch these self-service technologies and are confident that we will continue to offer an enhanced experience for passengers travelling through our terminal.”
This new technology is part of the $1.5bn T4 transformation project, a major component of the redevelopment programme for JFK, which was announced in 2021 and is currently in progress.
In future, JFKIAT will have the option to introduce biometrics at these service points so that travellers can choose to check in and drop their bags using facial recognition, rather than presenting paper travel documents.
“Passengers increasingly demand a frictionless experience, with robust self-service options,” said Betros Wakim, Amadeus Americas airport and airline operations SVP.
“With this transformation, JFKIAT is demonstrating its commitment to becoming one of the world’s most technologically advanced airports.”
JFKIAT is owned by Schiphol USA, a US affiliate of Amsterdam airport operator Royal Schiphol Group.
