Black Box and ARCET Global, a leading business transformation consultancy firm, today announced a partnership through which the two companies will bring cutting-edge technology and services to their clients. Building on both partners’ comprehensive customer experience (CX) practices, which include a global network of CX professionals, Black Box and ARCET Global will deliver powerful AI-based solutions that drive exceptional customer experiences.
“For many years we have been searching for a way to assist our global clients with their technology needs whilst remaining impartial and consultative,” said ARCET Global CEO and founder Mark Hamill. “Black Box’s consultative approach and deep understanding of complex customer challenges dovetails seamlessly with our CX Strategy Consulting practice. Our combined expertise and Black Box’s technology portfolio will enable businesses to build stronger customer relationships and drive better business outcomes while rapidly transforming their customer experience strategy across all channels.”
The consultative approach offered by this new partnership between Black Box and ARCET Global will provide clients with a clear solution that strategically solves customer problems, marrying CX strategy with technology and AI solutions. Working collaboratively, the partners will empower clients to drive greater efficiency, increase ROI and improve the customer experience.
“ARCET Global is known globally for connecting its customers with leading-edge technology and solution providers. We’re proud to be partnering with ARCET to provide clients with transformational AI-driven CX solutions,” said Black Box CX sales vice-president Reid Puckett.
Further information about Black Box and the company’s products and services is available at the Black Box website.