Hamburg Airport has enhanced its automated bag drop facility by extending its self bag drop in April.
The airport has had a strong focus on delivering convenient and fast passenger handling for many years. Their latest installation puts them right at the forefront of airports in Germany when it comes to self bag drop. Passengers can now drop off their luggage on their own at a total of 20 automated kiosks.
After implementing their first self bag drop kiosks from Materna IPS in Terminal 1 at the end of 2017, Hamburg Airport has now installed another ten units for automated bag drop, as well as eight self check-in kiosks.
Passengers of Eurowings, KLM, Air France and easyJet, as well as the Lufthansa Group, including Swiss and Austrian Airlines, can all use the kiosks. Other airlines such as Turkish Airlines and SAS have also expressed an interest. Materna IPS carried out the installation successfully and now also takes care of the complete service and database structure.
The kiosks that have been installed are equipped with Materna’s well-established Common Use Platform (CUSS), which makes it possible to integrate several airlines all on one device. The software is deployed successfully around the world on a range of different hardware platforms. It is based on the IATA standards that over the years have proven their worth in the airline industry. Materna is still working continuously to help develop these standards further.
The user-friendly self bag drop solution at Hamburg Airport ensures there is fast interaction and a secure bag drop process. In the current phase, more than 2,000 pieces of baggage are handled by the self bag drop system every day, and this number will increase successively as more and more airlines join in. The bags that are handed in at the self bag drop units are automatically classified, measured and weighed and then the appropriate bag tag is printed out. The low error rate means operational reliability is very high. Passengers have welcomed the new automated processes with open arms: the kiosks work independently of any check-in desk opening times and using them is really intuitive.