JFK chooses Amadeus self-service baggage tech

All kiosks and bag drops will be equipped with biometric functionality

Peter Nilson June 15 2023

JFK International Air Terminal (JFKIAT) – the operator of Terminal 4 (T4) at John F, Kennedy Airport (JFK) in New York, US – has announced that JFK T4 is deploying Amadeus’ Auto Bag Drop and Next Generation Kiosk self-service technology.

Passengers at T4, which is currently home to 22 international and domestic airlines, will be able to check-in and print their baggage tags at one of 86 Amadeus kiosks before introducing their bag to one of 42 Series 7 Auto Bag Drop units.

All kiosks and bag drops will be equipped with biometric functionality, which will further simplify the self-service experience by identifying passengers through facial recognition once enabled.

“JFKIAT shares Amadeus’ vision for the future of travel with an elevated passenger experience and a seamless flow that is enabled by self-service and biometrics," said Roel Huinink, president & CEO of JFKIAT.

"As part of our extensive T4 transformation and redevelopment plans, we are proud to launch these self-service technologies and are confident that we will continue to offer an enhanced experience for passengers travelling through our terminal.”

This new technology is part of the $1.5bn T4 transformation project, a major component of the redevelopment programme for JFK, which was announced in 2021 and is currently in progress.

In future, JFKIAT will have the option to introduce biometrics at these service points so that travellers can choose to check in and drop their bags using facial recognition, rather than presenting paper travel documents.

“Passengers increasingly demand a frictionless experience, with robust self-service options," said Betros Wakim, Amadeus Americas airport and airline operations SVP.

"With this transformation, JFKIAT is demonstrating its commitment to becoming one of the world’s most technologically advanced airports.”

JFKIAT is owned by Schiphol USA, a US affiliate of Amsterdam airport operator Royal Schiphol Group.

Uncover your next opportunity with expert reports

Steer your business strategy with key data and insights from our latest market research reports and company profiles. Not ready to buy? Start small by downloading a sample report first.

Newsletters by sectors

close

Sign up to the newsletter: In Brief

Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Thank you for subscribing

View all newsletters from across the GlobalData Media network.

close