Manchester Airports awards contract to IT firm SITA to deploy self-service technology at three main airports. Credit: SITA.

British airport operator Manchester Airports Group (MAG) has teamed up with IT firm SITA to deploy further passenger self-service kiosks across the group’s three main airports.

The announcement follows a November 2018 tender in which SITA won a five-year contract to provide check-in, self-bag drop and boarding kiosks across Manchester, London Stansted and East Midlands airports.

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MAG has also selected SITA to upgrade Manchester Airport’s baggage reconciliation systems for tracking bags at key points across the journey.

The airport operator has developed a revised check-in strategy as part of its transformation programmes that focus on offering an enhanced customer experience and efficient use of airport capacity.

“We recognise that better technology allows us to process more passengers, as well as reduce queues and SITA have provided a solution to deliver on both requirements.”

SITA will supply more than 660 staffed and self-service common-use points at check-in, transfer and boarding across all three airports, to support MAG’s transformation programmes.

The technology firm will boost staffed and self-service check-in kiosks and roll out its self-bag drop facility at Terminals 1 and 3 of Manchester Airport. These facilities will enable passengers to check-in their own bags in a minute.

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MAG CIO Nicholas Woods said: “Our passenger numbers continue to grow rapidly across our three airports. At the same time our passengers want to spend as little time completing the travel steps such as check-in, bag drop and boarding.

“We recognise that better technology allows us to process more passengers, as well as reduce queues and SITA have provided a solution to deliver on both requirements.”

Under the agreement, SITA will further manage the new passenger and baggage processing systems to ensure that they operate smoothly round-the-clock.