The Sunflower Lanyard programme is designed to assist travellers with hidden disabilities. Credit: GREATER ORLANDO AVIATION AUTHORITY.

Orlando International Airport (MCO) in the US state of Florida has launched a customer service that seeks to assist passengers with hidden disabilities.

The initiative, called Sunflower Lanyard programme, aims to help people suffering from issues that are not apparent such as low vision, hearing loss, autism, anxiety disorders, dementia, epilepsy, rheumatoid arthritis, post-traumatic stress disorder and learning disabilities, among others.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

The voluntary, self-identification programme will allow such travellers to wear Hidden Disabilities Sunflower lanyards, enabling airport staff to identify them and reach out for any assistance.

Passengers who seek to avail the assistance can procure the lanyards from the third level information booths in the main terminal.

Greater Orlando Aviation Authority Customer Experience director Brian Engle said: “Not all disabilities are visible and this programme allows our staff to subtly identify those in need of an extra level of customer service and make sure that everyone, no matter what their circumstance, has a good Orlando experience.”

The Sourcing Group CEO Billy Caan said: “We are excited to partner with the Orlando International Airport on this growing initiative to offer the Hidden Disabilities Sunflower products in the Southeastern US.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“This programme is a very worthy cause and creates a more comfortable, positive airport experience for people who have disabilities that might not be visible.”

The programme was launched in London’s Gatwick Airport in 2016. Subsequently, it was adopted by supermarkets, railway stations, sporting venues and museums in the UK.

Earlier this year, Orlando Airport deployed automated hand sanitiser stations and new retail vending machines. The move was part of its efforts to reduce interaction at the airport in order to minimise Covid-19 contagion risks.