changi

Changi Airport Group (CAG) has partnered with Singapore Airlines and its regional wing SilkAir to initiate a Fast and Seamless Travel (FAST) check-in trial at terminal 2.

Aimed at accelerating the check-in procedure at the airport, the technology is designed to provide passengers of both the airlines with additional choices for check-ins and faster processing at the kiosks.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

As part of the initiative, the airport will install 24 check-in kiosks for passengers travelling on Singapore Airlines and SilkAir flights from terminal 2.

An additional 24 kiosks are scheduled to be introduced in terminal 3 in the near future.

"The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency."

Passengers with check-in baggage will need to obtain their boarding pass and bag tags at kiosks from where they can drop their luggage at the designated counters.

Those travelling with only carry-on luggage can move to the departure immigration directly after printing their boarding passes at the kiosks.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Passengers opting for online or mobile phone check-in will also be able to skip the counter .

CAG senior vice-president Jayson Goh said: "The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency, while at the same time providing passengers with greater flexibility and convenience.

The system is expected to help airlines save costs through increased efficiency, and provide faster and more flexible check-in experiences for passengers.

CAG said that polls based on previous trials had revealed that 97% of the users were satisfied with the facility and would want to use it again.

Image: 24 check-in kiosks are slated to be installed for passengers travelling on Singapore Airlines and SilkAir flights from terminal 2. Photo: courtesy of Changi Airport Group.