SITA

Miami International Airport has installed Bluetooth beacon across its premises to help airlines, retailers and other customer services to broadcast useful information for passengers and staff.

The beacons will make it possible for passengers to use applications like way-finding to look for an updated flight gate, or promotional offers to nearby concessionaires, based on a passenger’s location.

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Powered by battery, the beacons have been supplied by BluVision and deployed with assistance from SITA Lab, the research and development arm of air transport IT company SITA.

The technology transmits a unique ID number to smartphones and other mobile devices via the Bluetooth Low Energy (BLE) protocol and uses the SITA Common-Use Beacon Registry, which covers entrances, check-in, gate, baggage claim and valet parking zones throughout the airport.

"Our beacons, they can now give passengers relevant information on their phones at every point of their journey through our airport."

Miami International Airport information systems division director Maurice Jenkins said: "The passenger experience at Miami Airport is our number one concern and iBeacon technology allows us make it even better. We have installed beacons throughout the airport and made them available to all our stakeholders. With our beacons, they can now give passengers relevant information on their phones at every point of their journey through our airport."

With the installation of the technology, the Miami Airport has become the first airport in the world to have complete and open deployment of beacons.

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Commenting on the advantages of using the technology, SITA chief technology officer Jim Peters said: "Miami has made it easy for airlines, and other partners working at the airport, to take advantage of iBeacon technology and provide information that is relevant to the passenger’s location or stage of the journey.

"And of course, it is not just for passengers; beacons can be used for staff notifications and to beam operational information, such as temperature, noise levels, vibrations, from throughout the airport to allow efficient operational management."

Image: The beacons will assist passengers in way-finding. Photo: courtesy of SITA.

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