The new guidelines focus on strengthening the airlines’ ability to offer timely information for travellers with visual and/or hearing impairment. Credit: Japan Airlines.

Japan Airlines (JAL) and All Nippon Airways (Ana) have introduced new accessibility guidelines for passengers requesting special assistance at the airport and during their flight.

Launched under the direct supervision of The Nippon Care-Fit Education Institute, the new measures are aimed at ensuring the safety of all passengers and airline employees when travelling by air amid the ongoing Covid-19 pandemic.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

It is also focused on strengthening the airlines’ ability to offer timely information for travellers with visual and/or hearing impairment and enhancing the communication measures for them.

While masks are essential for protecting one’s health, the carriers will provide visual aids at the airport to overcome the difficulties that masks create for the hearing impaired, the airlines said in a joint statement.

The new guidelines are said to be based on the International Air Transport Association’s (IATA) Guidance on Accessible Air Travel in Response to Covid-19 and Japan’s Ministry of Land, Infrastructure, Transport and Tourism’s (MLIT) updated measures in relation to the current travelling environment.

Based on the guidelines laid out by the MLIT, JAL and ANA will cater to the requirements of the travellers while strengthening their efforts to curb the spread of Covid-19.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

This includes efforts to provide hygienic environments for passengers at airports, lounges, and inside aircraft, as well as the introduction of necessary measures to prevent infections and offering updated information on infection prevention measures to customers.

Last year, Japan Airlines partnered with Japan Airport Terminal (JAT) to test WHILL’s self-navigating electric wheelchairs at Tokyo’s Haneda Airport.

The autonomous wheelchairs were intended to allow passengers with reduced mobility to navigate the airport without any external assistance.