Facility staff at the airport receive real-time alerts on a mobile device to let them know if something in the restroom needs their immediate attention. Credit: GP PRO.

Hartsfield-Jackson Atlanta International Airport in the US is installing a restroom management system to offer an improved passenger experience.

The airport has selected KOLO Smart Monitoring System to ensure that restrooms in the airport are in working order and stocked with the necessary essentials.

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KOLO’s system is powered by Cloud-based wireless technologies and sensors.

The system is linked to restroom fixtures such as toilets, sinks and urinals and alerts facility staff through a mobile or web application if something requires their immediate attention.

It is also linked to customer feedback monitors to ensure that problems in the restrooms are quickly addressed.

Atlanta Airlines Terminal Company president and CEO Kofi Smith said: “We know that commercial restrooms are a major source of user frustration and complaints.

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“So in our quest to deliver a world-class experience for our passengers, we prioritised enhancing our restrooms, believing that it would have a significant and positive passenger impact.”

The KOLO system is offered by GP PRO, a subsidiary of Georgia-Pacific.

GP PRO Restroom Services and Connected Devices vice-president and general manager Mike Slawson said: “Restroom quality plays a big role in whether a passenger is satisfied with their overall travel experience and the KOLO system is proven to help custodians and airport facility managers elevate that experience.

“We’re delighted AATC and Hartsfield-Jackson have selected GP PRO and our innovative technology to help make a real and positive impact on travellers passing through there.”

Hartsfield-Jackson Atlanta International Airport is said to be the world’s busiest airport, with more than 100 million passengers each year.