A rendering of the future west ticketing area at the GFIA. Credit: Gerald R Ford International Airport.

Gerald R Ford International Airport (GFIA) in the US has started construction on the second phase of the Gateway Transformation Project, intended to improve the passenger experience.

The project is estimated to cost more than $18m and generate over 40 full-time jobs, and will continue until summer 2020.

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GFIA welcomed more than 2.8 million passengers last year, while over 7,000 travellers pass through each day. The airport provides direct services to 26 major market destinations with more than 120 daily nonstop flights.

The project’s second phase will focus on airline ticket counters and baggage service offices, baggage claim, curbside, as well as front-of-house areas.

Under the project, the TSA screening equipment will be transferred from the airline queuing areas, while the space around the baggage claim carousels will be upgraded.

“The comments we have received regarding phase one of the Gateway Transformation Project have been overwhelmingly supportive.”

Additionally, construction work will focus on expanding the retail options and toilet facilities in the same area.

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Furthermore, the remodelling project will feature new terrazzo flooring, new LED lighting fixtures and modernisation of the signage.

GFIA president and CEO Jim Gill said: “The comments we have received regarding phase one of the Gateway Transformation Project have been overwhelmingly supportive and have generated excitement for what’s to come in phase two.

“We look forward to completing the next round of construction to make our entire airport reflective of the scenery and beauty of West Michigan as we continue to be the gateway to our region.”

In December 2015, the Gateway Transformation Project’s first phase began and concluded in September last year.

The development’s first phase included a consolidated security checkpoint, which centralised and integrated security screening, along with new retail and concession space, toilets and nursing rooms and business centres.