SITA Flex will offer mobile passenger services for expediting their bag drop, check-in and boarding at the airports. Credit: SITA.

São Paulo-Guarulhos International Airport (GRU) and RIOgaleão – Tom Jobim International Airport (RIOgaleão) (GIG) in Brazil have utilised air transport IT services provider SITA to upgrade their passenger processing technology.

Under the agreement, SITA will deploy its next-generation common-use technology, SITA Flex, at the two Brazilian airports.

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This forms part of a five-year contract awarded to the IT company for renewing the common-use services at these airports.

The carriers at GRU Airport and RIOgaleão can now use SITA Flex to accelerate passenger processing as traffic picks up following the Covid-19 pandemic.

The platform will offer mobile passenger services for expediting their check-in, bag drop, and boarding at the airports.

Its application programming interface (API) architecture enables the adoption of current and future passenger processing innovations and futureproofing of airport operations.

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The Cloud-based platform helps airports and airlines address the problems of disruptions, resource shortage and capacity.

This empowers staff and allows passengers to use their mobile phones to manage their journeys.

SITA Americas president Matthys Serfontein said: “We are committed to developing solutions, harnessing the latest technologies to help the industry’s recovery and overcome future challenges.

“Deploying SITA Flex at both airports will enable greater efficiencies and agility to reduce bottlenecks as travel rebounds while transforming the passenger experience and future-proofing the airports for the years ahead.”

The company stated that the five-year contract includes nearly 800 common-use touchpoints, which include around 550 at GRU Airport and more than 250 at RIOgaleão.

Recently, SITA secured a contract from Calgary Airport Authority, ADM Aéroports De Montréal and the Greater Toronto Airports Authority in Canada to deploy its common-use check-in and gate system.