Denmark’s Billund Airport deploys Amadeus’ self-service bag drop and online check-in solution. Credit: Amadeus IT Group SA.

Denmark’s Billund Airport has selected Amadeus’ cloud-based technology to improve passenger experience and accelerate the automation process.

The collaboration will see the Danish airport deploy Amadeus’ Altéa Departure Control System to provide self-service bag drop and online check-in services to the passengers of both charter and scheduled flights.

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Billund Airport COO René Høgh Jensen said: “We design our airport with our passengers in mind. This modernisation of technology allows us to improve the experience for our passengers today, and ensure we are able to meet capacity demands in the future.

“We found in Amadeus the right IT partner to upgrade the quality of our processes and reach a new stage on the journey towards complete digitalisation.”

“We found in Amadeus the right IT partner to upgrade the quality of our processes and reach a new stage on the journey towards complete digitalisation.”

Billund Airport has also deployed the Amadeus Baggage Reconciliation System that has been completely integrated with airline and ground handler systems.

The cloud-based system tracks passengers’ luggage in real-time, improving the traceability and reducing the possibility of mishandled bags.

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The new solution also allows the airline’s customers to meet the requirement of IATA’s Resolution 753 that mandates airlines to maintain an accurate inventory of baggage data at key stages of the journey.

Amadeus airport IT head for EMEA Yannick Beunardeau said: “Amadeus always aims to support its customers with the right technology to meet their business needs.

“We are pleased to help Billund deliver a modern self-service capability that’s on par with Europe’s largest airports. That’s the power of a cloud-based infrastructure that can be easily deployed in a short period.”