Baggage delivery rates at airports have increased by 66% due to the introduction of additional tracking points by airlines, according to a report published by IT firm SITA.
The SITA 2019 Baggage IT Insights report suggests the upward trend in baggage delivery can be seen in airports across the world.
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The report highlights that baggage tracking is carried out at the check-in and aircraft loading stages, as well as during transfers and arrivals. This has helped to decrease the mishandling rate and boost the delivery rate.
Over the last three years, approximately 5.7 bags per thousand passengers have been reported as mishandled. This rate was 5.69 per thousand passengers last year.
SITA’s research revealed that the rate of improvement ranged from between 38% and 66%, depending on the level of tracking introduced.
SITA Baggage director Peter Drummond said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags.
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By GlobalData“In 2018, 4.36 billion travellers checked in more than 4.27 billion bags. More bags make things more challenging.
“Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”
The report added that the total number of mishandled bags per year decreased 47% from 46.9 million in 2007 to 24.8 million last year.
