AERO, the fully managed passenger flow management service from Switzerland-based high-tech company Xovis, has won the 2024 Airport Technology Excellence Award in the Innovation and Product Launches categories.
The cloud-native solution significantly enhances airport operational efficiency and passenger experience by ensuring that airport operators have uninterrupted access to the accurate, real-time data they need to improve decision-making at mission-critical terminal touchpoints.
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The Airport Technology Excellence Awards celebrate the greatest achievements and innovations in the industry. Powered by the business intelligence of GlobalData, the program provides a platform to recognize the people and companies that are driving change in the industry.
A new era of passenger flow management
AERO was developed to attend to strong market trends: demand for AI-powered, self-learning solutions and the aviation industry’s migration to fully managed services. Both movements are being propelled by airports’ need for automated solutions that can keep Level of Service (LoS) high without drastically increasing costs.
More than 110 airports use Xovis’ Passenger Flow Management System (PFMS) to maximize resource value, optimize terminal operations, and enhance the passenger experience.
As a fully managed PFMS, AERO builds on the company’s decade of delivering tailored solutions to airports globally and provides customers with direct and timely access to the machine-learning-based solutions and features constantly being developed by Xovis’ team of research scientists.
The company’s team is comprised of acclaimed researchers working on the frontier of resource and space utilization detection algorithms, developments that respond to operators’ demands for stable, cost-efficient, and robust passenger flow solutions.
Cloud-native efficiency and scalability
Cloud-based deployments of updates and improvements save airports time and reduce costs related to on-prem maintenance. Proactive monitoring and automated updates ensure that the system is always at the forefront of security and functionality without the need for manual intervention. This managed service approach not only streamlines data management, but also significantly reduces maintenance costs.
Because AERO is a fully managed service, Xovis can ensure the system is highly available. Automatic and proactive monitoring with AERO preserves data accuracy by ensuring operations don’t interfere with a configuration, which can become outdated as layouts change. AERO keeps operators informed of changes and early anomalies in data to ensure accuracy.
Highly scalable, the future-proof AERO can adapt to technological advancements and evolving airport needs with ease and more quickly accommodate airports’ needs to scale up, with new AI features or scale out to new terminal touchpoints.
Xovis’ commitment to quality is evident in the short lead times and adherence to the high standards for which Switzerland, the company’s headquarters, is known.
Enhancing operational efficiency and passenger experience
AERO was developed based on more than a decade of helping some of the world’s busiest and best airports improve passenger flow from curb to gate. Its impact on operational efficiency is profound. Its queue detection and waiting time analysis capabilities allow for real-time adjustments to staffing and resource allocation, while accurate historical data improves iterative planning. Live, customizable alerting and on-demand reporting makes it easier to align operational teams and stakeholders on data-driven decision-making. Passenger-facing applications based on Xovis data – such as in-terminal, web- or app-based wait time displays, automated barrier and announcement systems – can promote passenger wellbeing.
Happier passengers with more time to take in airport terminal’s land and airside offerings directly contribute to increased non-aeronautical revenue, a top priority for many public and private airport operators.
Xovis is a rare one-stop-shop passenger flow solution provider responsible for designing, manufacturing, implementing, and supporting its award-winning products services. The company ensures that airports can quickly move from seamless integration to frictionless terminal experiences.
Data-driven decision making with real-time insights
The axiom “You can’t manage what you can’t measure” is at the heart of AERO’s design. The system provides real-time, accurate data that is essential for effective decision-making. By measuring critical key performance indicators (KPIs) and integrating seamlessly with other airport systems, AERO ensures that all stakeholders have access to the information they need.
This data-driven approach not only improves asset and staff planning, but also enhances service levels and forecasting accuracy.
A successful launch
In addition to its award for Innovation – Passenger Tracking, Xovis is also being recognized for Product Launches – Digital Platforms. The company successfully captured the attention of new and existing customers with a playful, multi-channel, multimedia campaign that resonated on a personal and technical level with a range of stakeholders.
The “Mornings Go Better” campaign tapped into terminal operators’ concerns about challenges airports globally face at the start of each day. A common theme that connected with a representative cross-section of consumers and airport decision-markets, the launch attracted new and existing customers to AERO and Xovis’ other products and services.
“We are thrilled to have our hard work developing and promoting AERO recognized. AERO builds on Xovis’ reputation for delivering robust, automated solutions airport operators need to keep service levels high and operating costs low. As the platform for the next generation of self-learning and automatic detection solutions and features we are developing, AERO users will never miss a beat in accurately measuring and managing passenger flows throughout their terminal.” – Christian Studer, Xovis co-founder and CEO.
Company Profile
Xovis is a market-leading technology company that develops, produces and distributes 3D sensors and related software solutions for precise counting and analysis of people flow worldwide. Airport terminals, retailers, smart buildings, and public transport operators rely on the company’s tailored solutions to optimize resource allocation and expand data capture sources. Simple integration, data protection compliance, high precision, and AI-based features characterize the technology of Xovis. Founded in 2008, Xovis has more than 600,000 sensors installed globally, employs around 200 people worldwide, and has its company headquarters in Bern (Switzerland) and office in Boston (USA) and Berlin (Germany).
Xovis has the technical skill and market experience to deliver a PFMS to improve performance at security, check-in, immigration, restrooms, taxi/rideshare, and retail/concession spaces at airports of all sizes. The company works directly with airports to design and implement customized solutions—a one-stop shop that has earned the innovative disruptor a stellar global reputation. Tastefully designed, ceiling-mounted sensors cover large areas without sacrificing precision or running afoul of evolving data privacy rules.
For more information about Xovis, visit www.xovis.com.
Contact Details
Xovis AG
Industriestrasse 1
CH – 3052 Zollikofen
Switzerland
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