The aviation industry faces a significant challenge with 500 million passengers a year suffering from air travel disruptions. Swiipr Technologies (Swiipr), a London-based fintech company, is at the forefront of addressing this issue by revolutionizing the traditional compensation process for flight disruptions. Their innovative approach has garnered recognition in the 2024 Airport Technology Excellence Awards through the Innovation and Product Launches awards for setting a new standard for how airlines handle compensation.
The Airport Technology Excellence Awards celebrate the greatest achievements and innovations in the aviation industry. Powered by GlobalData’s business intelligence, the Awards recognize the people and companies that are driving change in the industry.
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Swiipr earned the Innovation award for its transformative SwiiprX platform, which modernizes the airline disruption payment process with instant, digital compensation, tailored to meet the industry’s specific needs and compliance requirements. The Product Launches award recognizes Swiipr for its pioneering mobile app, which introduces a mobile-first, contactless payment solution, enhancing global retail acceptance and improving the passenger experience with real-time compensation during travel disruptions.
Innovative digitalisation in airline payments
Swiipr’s award-winning digital innovation stems from its SwiiprX platform, a streamlined solution that issues instant digital compensation directly to passengers’ and staff’s phones and wallets. The platform is a game-changer for the industry, offering a tailored global solution that aligns with the specific needs of airlines, including compliance with irregular operations (IROPs) rules and regulations. By integrating these complex requirements into their system, Swiipr ensures that airlines can manage disruptions in accordance with industry standards while maintaining a high level of customer service.
The inefficiency of legacy systems, such as paper vouchers and bank transfers, has long been a source of frustration for both airlines and passengers. Swiipr’s digital approach improves efficiency as well as significantly enhances customer satisfaction by providing immediate resolution to disruption-related issues. The platform’s design, developed with input from airlines, ensures that it addresses the operational pain points unique to the industry.
Leveraging the Mastercard network, Swiipr offers global retail acceptance, allowing passengers and crew to access funds in real-time, reducing the need for queues and administrative burdens.
Partnership with industry leaders such as Mastercard, Octopus Ventures, and TX Ventures has been instrumental in Swiipr’s ability to deliver a secure, reliable, and globally accepted payment solution.
Swiipr’s mobile app advances contactless payment solutions
The launch of Swiipr’s digital cards and passenger mobile app represents a significant advancement in the company’s product offerings. The mobile-first, contactless payment solution is a testament to Swiipr’s commitment to innovation. Compatible with Apple Pay and Google Pay, the digital cards add funds directly to mobile wallets, allowing passengers and crew to bypass traditional compensation methods that often lead to delays and inconvenience.
Swiipr’s expansion of platform capabilities with this flexible and convenient compensation method addresses the increasing demand for real-time, self-service options in the travel industry. The digital cards are pre-loaded and tokenized, ensuring security and ease of use. This innovative product launch caters to the needs of a mobile-centric customer base, providing a seamless experience even during the stress of travel disruptions.
The global retail acceptance facilitated by the digital cards enhances the passenger experience by offering the freedom to spend compensation at major retailers worldwide. This feature not only provides immediate relief to disrupted passengers but also contributes to the local economies where they choose to spend their funds.
Furthermore, Swiipr’s focus on improving the passenger experience during disruptions is evident in the platform’s ability to provide instant, real-time compensation at the point of disruption. This proactive approach minimizes the negative impact of travel issues and positions airlines as responsive and customer-centric.
Swiipr’s innovative digital solutions, thus, revolutionize the way airlines manage disruption payments, turning a negative experience into an opportunity for enhancing customer loyalty.
“In the highly digitised world we live in,customers expectations are changing. If they can fly, shop, bank and order food within seconds, how can we justify archaic experiences like paper vouchers, limited retailer acceptance or lengthy claims processing. Giving a customer instant financial resolution when they need it is not more efficient but critical to drive customer retention and loyalty”
– Tara Spielhagen, CEO, Swiipr Technologies
Company Profile
Swiipr is committed to transforming the way the air transport industry handles global pay-outs for disruption and operational expenses, by delivering real-time payments globally.
As a UK-based travel tech company, their mission is to modernize and scale legacy compensation processes, reducing the stress, disruption, and uncertainty passengers and airline staff face.
Swiipr’s innovative platform allows airlines to issue instant compensation and operational payments directly to passengers’ and staff members’ phones and digital wallets. Whether dealing with a full flight delay, lost baggage, or denied boarding or airport expenses, Swiipr’s global payments platform solution is designed specifically for the aviation industry, with customers from 26 airlines over 200 airports in 70+ countries being given real-time pay-outs. By providing travel operators the tools needed to improve operational efficiency and comply with international passenger rights, not only does Swiipr help operators slash payment processing costs but also drive exceptional customer experience.
Links:
Website: https://www.swiipr.com/
