US launches probe into fairness of airline loyalty schemes
The DOT said its goal was to ensure the value of the schemes while an airline trade group defended the programmes as a ‘way to say thank you’ to customers.
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The DOT said its goal was to ensure the value of the schemes while an airline trade group defended the programmes as a ‘way to say thank you’ to customers.
The airline saw a significant drop in its net profits despite an increase in revenue and passenger capacity.
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