Tata Consultancy Services (TCS) has entered a multi-year partnership with Air France-KLM, aiming to transform the airline group into a data-centric leader in the aviation industry.
Over three years, TCS aims to modernise Air France-KLM’s data infrastructure by migrating it to the cloud.
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This shift will enable Air France-KLM to exit traditional data centres and leverage cloud technology, fostering a sustainable and adaptive aviation sector.
The new data architecture will facilitate enhanced operations, improved functionality, and increased efficiency across the airline’s operations.
Air France-KLM Group EVP & Group CIO Pierre-Olivier Bandet said: “In a rapidly evolving industry, we are committed to becoming a champion of air transport in Europe, while fulfilling our role as a frontrunner of sustainable aviation.
“We are pleased to open a new and exciting chapter with our long-time partner, TCS, to make the most out of our data and new technologies to become even more data-centric and agile to meet and exceed our customers’ expectations.”
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By GlobalDataTCS’s collaboration with Air France-KLM spans 30 years, focusing on enhancing reliability, social media engagement, customer service, and e-commerce.
TCS Consumer Business Group president Krishnan Ramanujam said: “We could not be more proud of our 30-year shared history of innovative accomplishments and the positive impact we’ve made on the experiences of Air France-KLM passengers, employees, and partners.
“We are eager to help Air France-KLM become the most data-driven airline group in the world and continue to reach new heights in air transport and customer experience, operational excellence, and sustainability for decades to come.”
Their digital innovations include award-winning mobile apps and features like digital queuing and boarding pass collection via social media, enhancing passenger experience.
Building on this longstanding partnership, TCS will assist Air France-KLM in migrating critical systems and core business data to the cloud. This encompasses key areas such as flight operations, passenger information, aircraft maintenance, and e-commerce platforms. The migration aims to improve operational efficiency while ensuring secure data management.
The project is set to redefine industry standards in travel, transport, and hospitality sectors. A notable feature is achieving data accessibility on the new cloud platform within the first year.
A team of over 100 professionals across TCS delivery centres in France, Netherlands, and India will lead the initiative.
TCS’s operations in France have grown significantly since 1992. With over 1,600 employees serving 80 leading French businesses, TCS recently modernised its headquarters in La Défense and invested in new initiatives like a Human-Centric AI Centre of Excellence.
With three decades of expertise in aviation, TCS partners with global airlines offering consulting-led approaches and cognitive-powered services. Their solutions include TCS Aviana, a cloud-ready platform for intelligent airline operations.
The newly opened TCS Aviation Digital Centre in Portugal enhances their offerings for European transportation customers.
