US-based Mineta San José International Airport (SJC) has introduced three new customer service robots to its terminal.

Named Norma, Amelia, and Piper, the SJCRobots have been designed and manufactured by South Korea-based Future Robot and programmed by US firm 22 Miles.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

Positioned at gates 11, 21 and 25, the robots are designed to engage and entertain travellers, as well as help them locate airport services.

"This is also another example of how we're partnering with the private sector through our Smart City Vision to demonstrate new technologies."

Airport concessionaires Hudson News Group, Pacific Gateway Concessions and HMSHost have also helped to develop the robots.

US San Jose Mayor Sam Liccardo said: “Our SJCRobots offer travellers who are arriving and departing through Silicon Valley's airport with an iconic experience reflecting our region's unique culture of innovation.

"This is also another example of how we're partnering with the private sector through our Smart City Vision to demonstrate new technologies that can help shape the way we live, work, play and travel."

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

SJC noted that the robots can audibly introduce themselves and display airport information to travellers on a 32in touchscreen tablet.

Travellers can choose from six languages, including English, Chinese, French, German, Japanese, and Spanish, displayed on the SJCRobots.

They also provide an interactive map and directory, and allow travellers to display or send photos via their email accounts.

Robot customer service agents can also be found at Narita International Airport in Japan, Edmonton International Airport in Canada, and Amsterdam Airport Schiphol in the Netherlands.