India-based Indira Gandhi International (IGI) Airport has appointed US-based Rockwell Collins to deliver its first mobile common use check-in platform.
Rockwell Collins’ ARINC vMUSE mobile passenger processing solution allows airlines to check in customers from any location using a tablet-based application.
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Delhi International Airport Information Technology head Jeewan Khulbe said: “ARINC vMUSE mobile from Rockwell Collins is a way to improve the passenger experience and to provide our airports with cutting-edge solutions when traditional systems are not enough.”
Rockwell Collins Airport System Sales head Paul Hickox said: “IGI understands the value that these new technologies will bring, especially improving operations.
“It is one of the many reasons IGI has repeatedly been honoured by industry groups as one of the world’s leading airports for both quality and customer service.”
IGI has chosen ARINC vMUSE to handle growing passenger traffic in a cost-effective way without additional infrastructure, as well as to help airlines shorten queues during the winter months, when weather can cause irregular aircraft operations.
The new Rockwell Collins solution will also offer a specialised check-in tool that allows airlines to offer an extra level of service, such as off-airport check-in or seat upgrades for elite passengers.
Image: Rockwell Collins’ ARINC vMUSE mobile allows airlines and ground handlers at IGI to use a tablet-based application to check in passengers from anywhere in the airport. Photo: courtesy of Rockwell Collins.
